Refund & Cancellation Policy

1. Overview

At NOB IPTV, we are committed to providing reliable service access and responsive support. Because digital access credentials and server provisioning are deployed immediately upon purchase, refunds are governed by the specific guidelines detailed below.

2. Technical Eligibility Criteria

Refund requests are considered under the following conditions:

• You experienced persistent server connectivity failures that our technical support team could not resolve after troubleshooting.
• Credentials were not delivered within 24 hours of verified payment completion.
• A duplicate payment was charged due to a processing error.

3. Ineligibility Scenarios

Refunds will not be granted in situations where:

• Issues are caused by insufficient local internet bandwidth, local Wi-Fi interference, or incompatible unsupported hardware.
• The user refuses to follow technical troubleshooting instructions or test configuration parameters.
• A violation of our Acceptable Use Policy or Terms of Service occurred.
• The request is made after an extended period of normal usage without prior logged support tickets.

4. How to Request a Refund

To submit a claim, please contact our support desk at tvplusone24@gmail.com. Please include your order number, registered email address, and a brief description of the technical issue encountered.